Quick answers to the things our customers most often ask. For anything else, write to us at contact@peshamanru.com.
I.
Orders & Payment
What payment methods do you accept?
We accept UPI through our payment partner MMADPay. UPI works with any UPI app — GPay, PhonePe, Paytm, BHIM, or any bank's UPI service. Card payments are also supported.
Is my payment information secure?
Yes. The entire site runs on HTTPS/TLS encryption. UPI transactions are processed end-to-end by our gateway partner. We do not store any UPI ID, PIN, OTP or banking credentials on our systems — only the transaction reference number for reconciliation.
Can I modify or cancel my order after placing it?
Yes, as long as it has not yet been dispatched. Write to contact@peshamanru.com with your order number and we will help. Once an order is dispatched, it can only be processed as a return after delivery.
Why was my UPI payment declined?
UPI declines are usually due to bank-side timeouts, daily UPI limits, or temporary outages of the UPI app. No amount is deducted from your account in such cases. You may retry the payment or switch to a different UPI app.
Do prices include GST?
Yes. All prices on the Website are inclusive of GST. The GST breakdown appears on the invoice that accompanies your order.
II.
Shipping & Delivery
How soon do you start?
Your reading is delivered instantly. As soon as your UPI payment is confirmed, the report is generated from your birth details and shown on your order page — a copy is also emailed to you.
How much is shipping?
Services have no shipping charges. The price you see is all-inclusive of GST and shown in full at checkout before you confirm.
Do you ship to my PIN code?
We work with clients across India, fully remotely. Enter your PIN code at checkout for billing details — service delivery itself is online, so location is not a constraint.
How will I know the status of my service?
You receive an email confirmation with your reading. You can also reopen your order page any time, or contact us with your order number for help.
Do you ship internationally?
We work with clients in India and internationally for online services. For larger or custom engagements, write to contact@peshamanru.com.
III.
Returns & Sizing
What is your refund & cancellation policy?
Because readings are generated instantly and digitally, an order can be cancelled for a full refund only if the reading has not yet been generated. If a report fails to generate, you are fully refunded. Read the full Refund & Cancellation Policy for details.
How long do refunds take?
Approved refunds are initiated within 7 business days and credited to the original payment method within 7–10 business days from initiation. UPI refunds return to the same UPI ID.
What if I receive a damaged or wrong item?
If a reading doesn’t generate correctly, tell us within 48 hours at contact@peshamanru.com. We will revise the work or process a fair refund within 7 business days, at your preference.
What is your sizing convention?
Each reading page lists exactly what’s included and who it’s best for. If you’re unsure which reading fits, contact us and we’ll point you to the right one.
Can I switch to a different service?
Yes. If work hasn’t started, we can swap your booking to another service and settle any difference in price. Just email us with your order number.
IV.
About us
Where are you based?
Our registered office is at Office -63, Palas Palace Colony, Indore, Madhya Pradesh - 452016, registered as PESHAMANRU ASTROTECH PRIVATE LIMITED (GSTIN 23AARCP1344A1ZT).
Do you offer wholesale or B2B?
Yes, we can prepare bulk or custom readings on request. Please write to contact@peshamanru.com with your requirement.
How can I file a grievance?
Our Grievance Officer is Aman Shindey & Rupesh Sonkar, reachable at grievance@peshamanru.com or 7471152835. Read the full Grievance Redressal procedure for timelines and escalation paths.